Shopping Cart

Product Quantity Price Subtotal
Cart Subtotal
Americas

Asia Pacific

Europe

Middle East and Africa

BackBeat PRO Troubleshooting: Muffled Transmit Audio

Article ID :
000019752

Question

The person on the other side of the call says my voice sounds muffled. How can I fix this?

Answer

If the people on the other ends of your calls are experiencing muffled audio from you, it may be the case that you're wearing the headset backwards. As such, the microphone - which is located on the front of the left ear cup - will be behind your head and much less effective in picking up your voice. Check to ensure you're wearing the headset correctly. The ear cups are marked L and R for left and right. If you are wearing the headset correctly and are still experiencing muffled transmit audio, contact our Technical Assistance Center for further troubleshooting.

No Results Found

Filter by