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Contact Center

Plantronics contact center headsets improve call quality and enhance metrics such as FCR rates. Our call center headsets contribute to heightened customer and agent satisfaction, providing all-day comfort and the best customer experience.

Overview
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Tools & Resources

Optimizing the agent-customer experience

Contact centers are often the first and last point of contact between a business and its customers. High quality customer communication, across multiple devices is no longer desired - it's expected. Plantronics headsets enable call center workers to provide customers with one seamless communications experience, while also increasing productivity and improving both agent and customer satisfaction.

Creating smarter customer service

The relationship between customers and customer service representatives (CSRs) has changed, and the shift is having profound business implications.

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Our products can improve your business

For businesses that don't compromise on customer service, Plantronics high quality headsets can increase agent productivity and satisfaction.

    • EncorePro 710/720
    • EncorePro 710/720
    • The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.
    • EncorePro 530
    • EncorePro 530
    • The lightest headset in its class with an all new over-the-ear design.
    • EncorePro 540
    • EncorePro 540
    • The most flexible headset combines three easily swappable wearing styles in one design.

What does the future hold?

Communication and collaborative technologies are evolving. Is your business prepared to meet future customer expectations?

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Tools & Resources

Compatibility Guide

Quickly configure the right Plantronics audio devices, cables and accessories for all different environments.

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White Papers

Cutting the Cord: The Manager's Guide to Wireless Voice in the Contact Center.

Part 1: Discover
Part 2: Consider
Part 3: Decide

Warranty Info

We promise hassle-free, worry-free service, we mean it. If any product fails to perform to the highest standard, we replace it within 48 hours - guaranteed.

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Training videos

Corded Headset
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Stream (5:23) - High / Low
CS500
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M22 Audio Processor
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Stream (3:31) High / Low
Savi 700 Series
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Stream (6:39) - High / Low

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