Plantronics contact center headsets improve call quality and enhance metrics such as FCR rates. Our call center headsets contribute to heightened customer and agent satisfaction, providing all-day comfort and the best customer experience.
Contact centers are often the first and last point of contact between a business and its customers. High quality customer communication, across multiple devices is no longer desired - it's expected. Plantronics headsets enable call center workers to provide customers with one seamless communications experience, while also increasing productivity and improving both agent and customer satisfaction.
The relationship between customers and customer service representatives (CSRs) has changed, and the shift is having profound business implications.
For businesses that don't compromise on customer service, Plantronics high quality headsets can increase agent productivity and satisfaction.
Communication and collaborative technologies are evolving. Is your business prepared to meet future customer expectations?Get the e-books
Quickly configure the right Plantronics audio devices, cables and accessories for all different environments.
Cutting the Cord: The Manager's Guide to Wireless Voice in the Contact Center.
We promise hassle-free, worry-free service, we mean it. If any product fails to perform to the highest standard, we replace it within 48 hours - guaranteed.