Plantronics contact center headsets improve call quality and enhance metrics such as FCR rates. Our call center headsets contribute to heightened customer and agent satisfaction, providing all-day comfort and the best customer experience.
Contact centers are often the first and last point of contact between a business and its customers. High quality customer communication, across multiple devices is no longer desired - it's expected. Plantronics headsets enable call center workers to provide customers with one seamless communications experience, while also increasing productivity and improving both agent and customer satisfaction.
The relationship between customers and customer service representatives (CSRs) has changed, and the shift is having profound business implications.
For businesses that don't compromise on customer service, Plantronics high quality headsets can increase agent productivity and satisfaction.