EngagementWare

Loyal customers start here.

With a partnership spanning more than 40 years, Plantronics and Avaya have developed a deep level of technological integration, empowering contact center excellence and creating an enhanced audio and video experience for any business. Plantronics headsets are certified compatible with Avaya technology, enabling complete and seamless integration for users. Together we are helping simplify complex communication devices and delivering rich functionality and exceptional quality in audio and video solutions.

Overview
Tools & Resources
Products

Plantronics and Avaya announce Joint Development Agreement

With this agreement, Avaya and Plantronics will integrate multichannel collaboration capabilities with business processes and applications to create an effortless engagement experience for our customers" said Mark Monday, vice president and general manager of Team Engagement Solutions at Avaya.

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Imagine
Customer Engagement OnAvaya
Avaya Engages Silicon Valley
San Jose Earthquakes

Imagine with Plantronics

Combining great audio with Avaya engagement to create amazing customer experiences

Plantronics supplies contact centers worldwide with industry-leading audio solutions, running seven world class customer engagement centers of our own. See how Plantronics uses technology to build great environments for teamwork, employee satisfaction, and outstanding customer service.

Infographic
See how Avaya helps Plantronics ramp up customer service

Plantronics contact center case study
Learn how world-class engagement drives higher customer satisfaction

Plantronics Audio Solutions for Customer Engagement OnAvaya™ - Google™ Cloud Platform

Avaya, Google and Plantronics make it easy to bring powerful contact center functionality to your business. Superior customer experiences take place when people are empowered with the communications solutions to connect, collaborate and engage.

Now, customer service representatives can work effortlessly from anywhere. With leading Avaya Customer Engagement solutions, coupled with Plantronics innovative, high performing headsets and a Google Chrome device, agents can be instantly productive.

Avaya Partnership in Action

In November 2014, Avaya and the San Jose Earthquakes announced a multi-year agreement granting Avaya the official naming right of the San Jose Earthquakes professional Sports Stadium. Shortly after, longtime partner Avaya came to Plantronics, inviting us to demonstrate how our audio solutions complete the audio experience for the customer service center, executives, and players.

San Jose Earthquakes SMB case study

Innovation Proof Point

Plantronics was named the 2014 Avaya DevConnect Partner Innovation award winner for headset integration with Avaya Aura® through Avaya's next generation applications platform, Avaya Aura® Collaboration Environment. This award recognizes Plantronics for developing innovative applications and capabilities that can create new opportunities for Avaya customers.

Watch Plantronics CEO Ken Kannappan and Avaya SVP and GM Collaboration, Gary Barnett, demo Seamless Transfer Engagement Environment plug in at Avaya Engages Silicon Valley event.


Resources


Products

  • EncorePro 710/720

    The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.

  • EncorePro 510/520

    An all-new generation of headsets for customer service centers and offices, designed for the future, and built on experience.

  • EncorePro 540

    The most flexible headset combines three easily swappable wearing styles in one design.

  • Savi 745

    Enjoy wireless freedom while seamlessly managing PC, mobile and desk phone calls with a single intelligent headset system.

  • Savi 440

    The highest level of wearing style choice and best-in-class PC audio in a convenient, portable package.

  • Entera Series

    The strong audio performance, comfort, and durability of the Plantronics Entera USB Series make it an ideal entry-level corded USB headset for softphone users in call-intensive environments.