Cutting The Cord can help your agents serve their customers better while improving Average Handle Time (AHT) and First Call Resolution (FCR). It can also be a boon for training and
on-the-fly supervisor intervention.
Part of the Plantronics difference. Download our agent training videos to give to your agents or add into your own training materials. Quickly reinforce basics and best practices for using equipment effectively.
Your home-based agents serve the same customers and use the same systems as your
in-house teams, but with additional technical challenges. Their equipment must meet or exceed your exacting internal standards.
Plantronics is more than a supplier, we are a trusted advisor. With support and warranty processes second to none and a powerful network of skilled channel partners you’re never alone.