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Customer Success Stories

See how companies are using communication tools to improve their business.

Enterprise

Hyatt

Hyatt calls on Plantronics for a more hospitable headset solution strategy.

Hyatt Hotels is on a mission to provide authentic hospitality by making a difference in the lives of the people they interact with. In the Reservation Center, associates strive to provide outstanding customer service. View PDF

Foam Supplies, Inc.

World-class manufacturer standardizes on Plantronics, the leader in Unified Communications audio devices

To simplify and integrate phone systems, FSI deployed UC through Microsoft® Exchange and Lync®. View PDF

Aspect

Plantronics supports Aspect's UC European roll-out

As a global Unified Communications and collaboration services and software provider, Aspect has more than 1,800 employees across 20 sites in more than 50 countries. View PDF

Dimension Data

UC-enabled solutions deliver flexibility and efficiency

Long history of partnership with Microsoft with a strong focus on Microsoft® OCS and Lync Server, and turned to Plantronics for headset solutions that gave outstanding voice quality and effective telephony access when used with Microsoft systems. View PDF

GoodYear Dunlop

Savi® Office — helping Goodyear operators stay on track

Goodyear's UK operations are based in Birmingham with a dedicated customer service centre. The centre manages all tyre orders for commercial, passenger and sports vehicles along with technical and fault services. View PDF

Salford City Council

'Fit-for-purpose' in Salford's unified comms operations

Salford City Council continually works to provide robust and cost effective operations for both the residents they serve and the staff theyemploy. Most recently, Salford moved into a Unified Communications (UC) environment with Microsoft's® OCS Lync Server and Plantronicssolutions designed for UC and certified by Microsoft® OCS. View PDF

South Ayrshire Council

Seamless integration and call clarity in the public sector

South Ayrshire Council reviewed options toestablish a new communications process to suitall and quickly established that Microsoft® OfficeCommunicator for a Unified Communications(UC) environment would create an ideal workingenvironment as email, voicemail, conference callsand telephony is fully integrated for a virtual andseamless communications environment. View PDF

Avanade

Avanade improves communication and increases mobility thanks to UC headsets from Plantronics

Avanade was created by Accenture andMicrosoft Cooperation in 2000. Almost 15,000professionals in more than 20 countries work for this innovative company,which delivers commercial technology servicesand solutions based on Microsoft technologies. View PDF

Essent

Essent starts with smarter working and entrusts its communication to Plantronics headsets

Essent, a supplier of gas, electricity, heat andenergy services to consumers and businesses,is one of the 50 largest companies in theNetherlands. It was founded in 1999 and hasbeen part of the German RWE Group sinceOctober 2009. View PDF

Broward College

Broward College graduates to UC to reduce travel costs and personalize services for online learners.

Although Broward College already had IM capabilities, their new president believed that offering audio and video conferencing would reduce travel costs and improve the online learning experience.
View PDF

Small and Medium Business

Pariveda Solutions

Pariveda Solutions uncovers clients potential using Plantronics headsets.

Pariveda consultants work on site during project implementations. Each site poses different challenges in terms of privacy and noise interference. Consultants sought a way to ensure consistant audio quality regardless of their environment.View PDF

24HourAnswers.com

24HourAnswers.com gets schooled on the quality and value of Plantronics headsets.

At 24HourAnswers.com, high school and college students can request a live remote tutoring session 24/7 using the company’s state-of-the-art whiteboard technology. The whiteboard platform also enables voice so that students and tutors can verbally communicate during the session.View PDF

TC Computer

TC Computer invests in Plantronics headsets to improve their customer communications.

Required greater mobility when participating in online training course and handling calls from clients. View PDF

Castle Crow

Castle Crow invests in Plantronics headsets to improve their customer communications.

Castle Crow & Company needed audio devices that would deliver quality and comfort while ensuring a positive customer experience. View PDF

The Law Office Of Kevin C. Dixon

Lawyer Kevin Dixon makes a case for the Plantronics Voyager® PRO UC and MDA200™

Needed to move around freely in and out of the office while on PC and mobile calls. View PDF

Blach Construction

Blach Construction calls on Plantronics solutions to unify their communications

Blach employees needed the ability to move freely while being on desk, mobile, and PC calls. View PDF

Chieftain Harvesting

Chieftain Harvesting gains wireless freedom and softphone functionality to keep business growing.

Chieftain Harvesting needed a wide range of headsets to manage their desk, PC, and mobile phone calls across a variety of environments.
View PDF

Monterey Bay Property Management

Monterey Bay Property Management has no reservations about using the Plantronics Savi® Office and Blackwire™ 610.

MBPM decided to transition to VoIP, eliminate desk phones, andimplement wireless, hands-free headsets to improve customer service and increase productivity.View PDF