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RIG Troubleshooting: No Game or Chat Audio for PS3/PS4

Article ID : 000021268

Question

When I use RIG with a PS3 or PS4, I am unable to hear game or chat audio. How can I fix this issue?

Answer

To fix the issue of no game audio, a djust the game/mobile and game/chat sound balancers on the RIG Mixer to recieve audio in the headset.

To fix the issue of no chat audio:
  1. Adjust the game/mobile and game/chat sound balancers on the RIG Mixer to recieve audio in the headset.
  2. Adjust the audio device settings in PS3/PS4 to define Plantronics RIG as the input and output device.
  3. Ensure the inline microphone cable mute switch is off.
  4. Ensure the microphone is connected both ways.

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