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RIG Troubleshooting: No Game or Chat Audio for Xbox One

Article ID : 000021265

Question

When I use RIG with Xbox One, I am unable to hear game or chat audio. How can I fix this issue?

Answer

To fix the issue of no game audio when using RIG with Xbox One, a djust the game/mobile and game/chat sound balancers on the RIG Mixer to recieve audio in the headset.    To fix the issue of no chat audio when using RIG headphones with Xbox One:
  1. Ensure that the MS adapter is plugged in for the chat audio to function. Note: The MS adapter is a Microsoft proprietary USB jack that requires purchasing an additional adapter, Xbox One Stereo headset adapter, that enables chat audio with RIG.
  2. Adjust the game/mobile and game/chat sound balancers on the RIG Mixer to recieve audio in the headset.
  3. Ensure proper connection of Xbox One chat audio cable to both the RIG Mixer and Xbox One stereo headset adapter.
  4. Test RIG with a different Xbox controller, if available, to help determine the source of the issue.
  5. Ensure the inline microphone mute switch is off.
  6. Ensure the mute button on the Microsoft adapter is off.
  7. Connect the microphone both ways.

 

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