Warranty Information
You have bought one of the world's best communications headset from Plantronics. Now let us tell you about the warranty and after-sales service that comes with this Plantronics product.
Warranty
Plantronics offers a two (2) year warranty on this product. Please note that the duration of the warranty depends on the laws of your country. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of this product.
Limited Warranty
Plantronics warrants that the Products are free from defects in materials and workmanship, with its obligations under this warranty being limited (save in the case of sole gross negligence causing death or personal injury) to repair or replacement at its own expense provided a claim is made within the warranty period applicable to the Product.
Post-replacement
Plantronics gives on replaced products a minimum of 6-month warranty or the remainder of the original 24 months warranty minus the number of months that passed between the purchase date and the date the product failed.
What Does This Warranty Not Cover?
Damage caused by, OR PERFORMANCE PROBLEMS RESULTING FROM, USING THIS PRODUCT WITH A NON-PLANTRONICS AMPLIFIER, ADAPTER, Switcher AND/OR CONNECTOR CABLE, accident, abuse, misuse, or an act of God (such as a flood) are not covered. IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT SHALL (A) HAVE NO DURATION GREATER THAN 2 YEAR FROM THE DATE OF PURCHASE, (B) TERMINATE AUTOMATICALLY AT THE END OF THAT PERIOD, AND (C) TO THE EXTENT PERMITTED BY LAW, BE EXCLUDED. Consequential and incidental damages, INCLUDING WITHOUT LIMITATION, LOSS OF PROPERTY AND THOSE ARISING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, ARE NOT THE RESPONSIBILITY OF PLANTRONICS, AND TO THE EXTENT PERMITTED BY LAW, are excluded.
This warranty also does not cover Products that are modified or repaired by someone not authorised by Plantronics or without Plantronics’ approval or that are subjected by the customer to misuse or unusual physical or electrical stress. Products that have: (a) serial numbers or date tags that have been removed, altered or obliterated; (b) board serial numbers that do not match each other, or board serial numbers that do not match the housing; or (c) nonconforming or non-Plantronics housings or parts. Any of these voids the warranty. Consumable spares and accessories (unless they are found to be non-functional or broken upon purchase of product), such as:
- Cases and case parts
- Modular Plugs
- Cradles
- Headbands
- Lanyards
- Pouches
- Voice Tubes
- Decorative Finishes
- Switches
- Eartips, Eartip Kits, Ear Cushions, Ear Loops and Ear BudeezTM
No Other Warranties
Except as set forth above, and in the printed warranty which accompanies the Products, Plantronics grants no other warranties, express or implied, by statute or otherwise, regarding the Products, their fitness for any purpose, their quality, their marketability or otherwise.
Limitation of Liability
Plantronics’ liability under the terms of the above warranty is limited to replacement of product units found to be defective in materials or workmanship. Plantronics shall have no liability other than as provided under warranty to distributor, whose sole remedy shall be as provided by Plantronics under this section. In no event shall Plantronics be liable for the cost of procurement of substitute goods by distributor or for any special, consequential, reliance or incidental damages, however caused, or under any theory of liability, even if Plantronics has been advised of the possibility of such damages. These limitations will apply notwithstanding the failure of essential purpose of any limited remedy.
Out-of-warranty service
All these high quality services are provided free of charge during your initial warranty. However, if your equipment is out of the warranty period, our business partners are there to help you to continue your business without disruption. In addition to our standard two years warranty, customers for call centre and office products can sign-up for:
- 3rd year extended warranty or
- maintenance agreements
Assuring fast replacements and ensuring that customer’s business stays operational.
Warranty Determination
To be able to claim warranty on a product, please register your product on our website and visit the after sales page. Alternatively call our Customer Service Team on the green number for your region. To determine the start of the warranty period we might ask you for a purchase receipt or the manufacturings datecode on the product. If the product breaks down within 30 days of purchase we recommend you to return it to the company you purchased it from.
For further information contact 0800 410 014
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Plantronics Ltd
Interface Business Park
Bincknoll Lane
Wootton Bassett
Wiltshire
SN4 8QQ
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