Warranty Information
International Warranty Information
Premier Service
Premier Service offers next-business-day replacement of your out-of-warranty, non-functional equipment with equivalent models remanufactured to original factory standards and covered by our full 1-year factory service warranty.
- Returned headset is exchanged for an equivalent model that has been remanufactured to original factory standards.
- Full 1-year Factory Warranty
- Factory Performance Testing (same as new headset)
Warranty Express
Warranty Express offers product replacement shipped to you within one working day after we receive your returned, in-warranty product.
Appearance Standards
- Ext. Plastic Components (New or Refurbished)
- Cable (New or Refurbished)
- Labels (New)
- Clothing Clip (New or Refurbished)
- Voice Tube (New)
- Eartips (New)
- Ear Cushions (New)
- Packaging (Unit Box)
- Return Shipment Method (Prepaid)
- Handling Time at Plantronics (Next Business Day)
Headset Service Station™
Plantronics Headset Service Station offers administrative tasks such as inventory control and inventory allocation, to technical tasks such as testing and parts replacement, the Service Station provides a sensible, efficient, and secure resource center.
- Centralized control. A single location for inventory management that reduces lost and misplaced equipment. Better control also reduces out-of-warranty expenses.
- Advanced replacement center. Provides location for collection, boxing, and shipping of headsets in need of service.
- Secured storage. Locking compartments hold over 200 headsets and accessories, and help you control inventory of headsets, parts, and accessories.
- Dispensing station. Your associates can quickly find and choose appropriate genuine Plantronics headsets and accessories, reducing downtime.
- Testing center. Engineered to be rugged enough to support headset testing and modification.
- Consolidated administration. Central location for dispensing work directives regarding headsets improves communications.
- Usage monitoring. Single point of control means better measurement of usage, and better forecasting and budgeting for headsets.
- Handicapped access. Countertops, workspace, and access panels are ADA compliant.
- Dimensions. System of three interlocking high-quality cabinets whose combined measurements are 60 inches high, 96 inches wide, and 24 inches deep.
