Making the Connection
In your role, you have to quickly build a rapport with each new customer, and ask them questions to establish key facts. It’s also part of your job to persuade customers to take action, buy services and perform tasks. To achieve this, you have to be able to hear the caller clearly and also rise above any chatter in the contact centre.
Simply Smarter Communications
You therefore need robust tools that can withstand constant daily use and are comfortable to use for long periods of time. These tools have to be able to reduce background noise, protect against sudden loud sounds and also provide crystal clear audio quality for you and your customers.
Call Escalation
With the rise in complex calls and legislation, you regularly have to escalate calls to colleagues both inside and outside the contact centre. The ability to see who is present and available to take calls makes it much easier for you to connect with others quickly. Being able to make a three way conversation between yourself, an expert and a customer, helps improve your knowledge and help you deliver first call resolution.
Product Recommendation
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Savi 710
Enjoy wireless freedom while seamlessly managing PC, mobile and desk phone calls with a single intelligent headset system. Learn More
EncorePro + DM15
You can have it all with the EncorePRO advanced features, comfort, crystal-clear voice, audio and style. Learn More
