Unified Communications

Allowing information workers to work where & when they are most productive, cost-effective, and environmentally respectful.

Unified communications in now widely touted as the solution to the make sense of the communications choices that users now have to make. After years of misinterpretation; the benefits of the solutions on the market are simple to understand – for users and their managers alike:

  • One number – means fewer calls missed
  • One integrated voicemail – means less time chasing messages
  • Presence and Instant Messaging – makes it easier for track and communicate with colleagues; whatever they are doing
  • One directory – use of one corporate repository; accessible from any device
  • Multimedia conferencing – collaborate efficiently, instantly – with minimal set up or administration

Making Unified Communications Happen

There are key pieces of equipment that you need to make UC happen for them. A netbook or laptop. Wireless broadband. UC software. And another that is emerging as increasingly important, the headset…

"As UC and collaboration solutions become more popular for knowledge workers, they will need to have both hands free to use the mouse and the keyboard. At this point, the action of tucking a handset or mobile phone under the ear for long periods of the day becomes uncomfortable for the employee, if not a health and safety risk for the company. We expect more knowledge workers to use headsets, by choice, if not as a direct mandate by management." Steve Blood, ”Improve the Performance of you Softphone for Unified Communications” Gartner, September 10, 2009.

The Anatomy of a Typical Unified Communications System

It’s easy to assume that overall voice quality on phone calls has gradually improved along with advances in other technologies. But with the growth of mobile phones, voice over IP and other network variables, audio quality has actually become less reliable and less intelligible.

Why Plantronics?

Fortunately the telephony headset in evolving as the solution – helping organisations to get the very best out of their voice communications.

  • In lower quality calls from mobiles and VoIP phones it is easy to lose critical high-frequency signals. The latest market leading Plantronics headsets – unlike consumer headsets that emphasise bass sounds – have a frequency response curve that compensates by boosting the ‘lost’ high-frequency signals to produce a clearer call.
  • Traditional telephones provide around 15% of the information in human speech – wideband technology on the latest Plantronics headsets captures 33%, so users hear more detail, more clarity and more warmth on VoIP calls.
  • Noise cancelling microphones, placed close to the mouth with a highly adjustable boom, now help to eliminate the intrusive background noises that can affect home and mobile workers.