Warranty Information
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Limited Warranty in Europe, Middle East and Africa
Plantronics offers a ninety (90) day, one (1), two (2) or three (3) year limited warranty depending on the product. The warranty period is stated on the product box and in the in-box collaterals. The warranty period starts on the date of purchase of a brand new, unused product by the initial first end user. Plantronics may, at its discretion, require the original proof of purchase of the initial first end user as a condition of receiving warranty service. Please note that the duration of the warranty depends on the laws of your country. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of this product.
Pursuant to this limited warranty, Plantronics will, at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product. Refund of the price paid is applicable only in cases provided in the applicable law and provided that the product is returned to the point of purchase or such other place as Plantronics may direct with a copy of the sales receipt. Shipping and handling charges may apply except where prohibited by applicable law.
Any defective parts removed from a product or defective products that have been replaced by or returned to Plantronics during the course of a warranty claim shall become the property of Plantronics.
Plantronics warrants that the products are free from defects in materials and workmanship, with its obligations under this warranty being limited (save in the case of sole gross negligence causing death or personal injury) to repair or replacement at its own expense provided a claim is made within the warranty period applicable to the product.
Post-replacement
Any replaced/repaired product will be warranted for the remainder of the original warranty period or:
a) 30 days of the original 90 days warranty, or
b) 90 days of the original 12, 24 or 36 months warranty,
whichever is longer or for any additional period of time that may be applicable in your jurisdiction.
What Does This Warranty Not Cover?
Damage caused by, OR PERFORMANCE PROBLEMS RESULTING FROM, USING THIS PRODUCT WITH A NON-PLANTRONICS AMPLIFIER, ADAPTER, Switcher AND/OR CONNECTOR CABLE, accident, abuse, misuse, or an act of God (such as a flood) are not covered. IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT SHALL (A) HAVE NO DURATION GREATER THAN 90 DAYS OR 1 OR 2 OR 3 YEAR FROM THE DATE OF PURCHASE DEPENDING ON THE PARTICULAR PRODUCT, (B) TERMINATE AUTOMATICALLY AT THE END OF THAT PERIOD, AND (C) TO THE EXTENT PERMITTED BY LAW, BE EXCLUDED. Consequential and incidental damages, INCLUDING WITHOUT LIMITATION, LOSS OF PROPERTY AND THOSE ARISING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, ARE NOT THE RESPONSIBILITY OF PLANTRONICS, AND TO THE EXTENT PERMITTED BY LAW, are excluded.
This warranty also does not cover:
- products that are modified or repaired by someone not authorised by Plantronics or without Plantronics' approval or that are subjected by the end user to misuse or unusual physical or electrical stress;
- products that have: (a) serial numbers or date tags that have been removed, altered or obliterated; (b) board serial numbers that do not match each other, or board serial numbers that do not match the housing; or (c) nonconforming or non-Plantronics housings or parts;
- consumable spares and accessories (unless they are found to be non-functional or broken upon purchase of product), such as:
- Cases and case parts
- Modular Plugs
- Cradles
- Headbands
- Lanyards
- Pouches
- Voice Tubes
- Decorative Finishes
- Switches
- Removable batteries
- Eartips, Eartip Kits, Ear Cushions, Ear Loops and Ear Budeez™
No Other Warranties
Except as set forth above, and in the printed warranty which accompanies the Products, Plantronics grants no other warranties, express or implied, by statute or otherwise, regarding the products, their fitness for any purpose, their quality, their marketability or otherwise.
Limitation of Liability
Plantronics' liability under the terms of the above warranty is limited to replacement of product units found to be defective in materials or workmanship. Plantronics shall have no liability other than as provided under warranty to distributor, whose sole remedy shall be as provided by Plantronics under this section. In no event shall Plantronics be liable for the cost of procurement of substitute goods by distributor or for any special, consequential, reliance or incidental damages, however caused, or under any theory of liability, even if Plantronics has been advised of the possibility of such damages. These limitations will apply notwithstanding the failure of essential purpose of any limited remedy.
How to Obtain Warranty Support
Before submitting a warranty claim, we recommend that you visit www.plantronics.com/support for technical assistance. Valid warranty claims are generally processed through the point of purchase during the first thirty (30) days after purchase; however, this period of time may vary depending on where you purchased your product. Please check with Plantronics or the retailer where you purchased your product for details.
Warranty claims that cannot be processed through the point of purchase and any other product related questions should be addressed directly to Plantronics. The Plantronics Technical Assistance Centre is ready to assist you. To be able to claim warranty on a product, please register your product on www.plantronics.com/support.Alternatively call our Technical Assistance Centre on the green number for your region. To determine the start of the warranty period we might ask you for a purchase receipt or the manufacturing date code on the product. You can find our Knowledge Base, ask a question, receive service over the Internet or speak directly to a representative via www.plantronics.com/support.
Any claim under this limited warranty is subject to you notifying Plantronics or the point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the warranty period.
Out-of-warranty service
If your product is out of the warranty period, our business partners are there to help you to continue your business without disruption. In addition to our standard two years warranty, customers for call centre and office products can sign-up for maintenance agreements assuring fast replacements and ensuring that customer's business stays operational.
Besides the above high quality services Plantronics also offers various other services. Please contact your point of purchase or visit www.plantronics.com/support for more information.
