Servicing Options
At Plantronics, we offer you several choices for service - Premier Service, Warranty Express Service and for large contact centers, our cost-saving Headset Service Station™ program.
- Premier Service Premier Service offers next-business-day replacement of your out-of-warranty, non-functional equipment with equivalent models remanufactured to original factory standards and covered by our full 1-year factory service warranty.
- Warranty Express Warranty Express offers product replacement shipped to you within one working day after we receive your returned, in-warranty product. To minimize the disruption to your operation, we'll ship the replacement via overnight air at our expense.
- Headset Service Station™ Plantronics Headset Service Station™ offers administrative tasks such as inventory control and inventory allocation, to technical tasks such as testing and parts replacement, the Service Station provides a sensible, efficient, and secure resource center.
Notice: Clearance items are non-returnable. All sales are final. Clearance items are sold in "as is" condition, including:
- Product may be packaged in a manner other than standard retail packaging, such as plastic blister pack or baggie.
- Product may have slight variances in product color and finish, logo placement, and in-package accessories.
- Accessories including replacement earloops/ear cushions, batteries, and add-on charging units may no longer be available.
- Recertified products carry a 3 month warranty. All other product carries no warranty and is not covered by any of Plantronics' standard service/replacement agreements.
- Recertified products are pre-owned and have been returned under our Return and Refund Policies. All units have been certified by Plantronics' quality process.
24 Hour Support
Technical Assistance Center
24-hour support available Sunday 3pm - Friday 5pm (PT).
Closed Saturday and all major U.S. holidays.
