• Products
  • Solutions
  • Support
  • Partners

Contact Center

How Does Your Company Sound?

The contact centre is undergoing paradigm shifts that pose challenges to organizations. The new Plantronics series, in downloadable e-Books, is a practical guide for anyone in the contact centre industry who wants to survey these opportunities and learn how to implement change.

Get the e-book
  • Part 1: The Future of the Contact Centre

    An overview of the various factors influencing change in the contact centre.

  • Part 2: Social Media

    A practical primer to guide you through the issues and challenges around social media in the contact centre.

  • Part 3: Home Working

    Smart ways to integrate home workers into the contact centre.

  • Part 4: Speech Impact

    Provides solutions to technical challenges, such as background noise, as well as empathy training for contact agents.

  • Part 5: Acoustic Intelligence

    Ideas and tactics on how agents can improve call clarity, both in and out of the contact centre.

  • Part 6: Cutting the Cord

    Thinking about going wireless? Get practical tips on how that will impact your facility and organization.