The contact centre is undergoing paradigm shifts that pose challenges to organizations. The new Plantronics series, in downloadable e-Books, is a practical guide for anyone in the contact centre industry who wants to survey these opportunities and learn how to implement change.Get the e-book
An overview of the various factors influencing change in the contact centre.
A practical primer to guide you through the issues and challenges around social media in the contact centre.
Smart ways to integrate home workers into the contact centre.
Provides solutions to technical challenges, such as background noise, as well as empathy training for contact agents.
Ideas and tactics on how agents can improve call clarity, both in and out of the contact centre.
Thinking about going wireless? Get practical tips on how that will impact your facility and organization.