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Part 6: Wireless and the Contact Center

Wireless and the Contact Center

How do you decide if your organization should make a switch to wireless headsets? This eBook guide speaks to agent productivity and other benefits. But it’s also a practical primer to help you evaluate how wireless might affect your facilities, from wireless density to roaming range, and it addresses security protocols and Unified Communications. To do wireless right, read this practical primer before you start implementation.

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