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Plantronics wireless headsets can help you to improve productivity, sales and profit for a relatively small investment.
With wireless headsets, you can:
- free your agents to talk while they grab the paperwork they need, reducing the number of callbacks;
- help them find a supervisor or expert to help with a query, or enable access to test labs or customer configurations while on a call – improving customer satisfaction and first-call resolution;
- increase the mobility and availability of supervisors.
When the team at Salesforce.com switched to Plantronics wireless headsets, they immediately reduced missed calls from an average of 4.9 to 2.1 a day, leading to an increase in sales opportunities of between 7.5% and 20%.
When Sage, Ireland, made the switch, they found their increased ability to multitask led to an impressive 13% increase in calls compared to their corded headsets.
Plantronics wireless headsets also have ergonomic benefits:
Screen breaks: agents can move away from their monitors while maintaining their customer conversations, giving them a break and also ensuring compliance with display-screen-equipment policies;
Increased mobility for older workers: giving people the freedom to stand up and stretch can help keep older joints supple and encourage circulation;
Standing up: it’s well known that by standing, people can get more power in their voices. This can help them achieve more authority and confidence in conversations with customers.
In short, Plantronics wireless headsets can both increase productivity and improve ergonomics. They’re a win-win solution for your contact centre.
Trade in your old headsets, and move up to Plantronics wireless headsets