Global Customer Care Charter
At Plantronics, our Global Customer Care Charter is our commitment to providing support and service excellence across every aspect of relationship and interaction with Plantronics. We pride ourselves in listening and collaborating with our customers, from around the world, to identify, diagnose and deliver the best possible outcomes.
The Plantronics Global Customer Care Charter defines the fundamental principles of the support and service levels we aim to achieve at all times:
- We will provide support via telephone, email and our website at plantronics.com.
- We will provide timely and responsive access to a support representative during normal working hours.
- We will make all attempts to resolve a support issue during the first contact.
- We will monitor and measure the service we provide against our customer’s satisfaction.
- We will strive for continuous improvement as a result of the feedback we receive.
- We will publicise our support warranty terms, conditions and responsibilities.
- We will hire and train support representatives to deliver on our Charter.
- We promise to stand behind our support representatives, our work ethics and our products.