Shopping basket

Product Quantity Price Subtotal
Basket Subtotal
Plantronics currently ships direct to consumer only to the United States, United Kingdom, Germany, France, Italy, Finland, Netherlands, Spain, and Australia.

BUA-100: How to Set Up

Article ID : 000001239

How do I set up Windows to work with a Plantronics Bluetooth headset?


You may need to follow this procedure every time Windows installs device drivers for the Voyager USB adapter. It will install device drivers every time you plug the USB adapter into a USB port you have not used before. For this reason, Plantronics advises using the same USB port as much as possible whenever you need to re-plug the Bluetooth USB adapter. Windows treats the Voyager USB adapter as standalone sound device similar to your computer's built-in sound card. You may have several more sound devices installed on your PC, such as a Webcam microphone or other USB audio adapters. To Set Up the BUA-100 Adapter
  1. Insert the Plantronics USB adapter into a USB port, and wait for Windows to finish installing the device drivers.
  2. When finished, Windows displays a message confirming that your new hardware was successfully installed.
  3. At this point, you need to ensure that the Bluetooth adapter is assigned as the Windows default audio device. To do so, click the Start button on the lower left of the screen, and then click Control Panel.
  4. Follow the appropriate instructions below for your operating system.
Windows 2000 / XP
  1. Click Sounds and Audio Devices, and then click the Audio tab to see your current audio device settings.
  2. The hardware that you chose in "Sound Playback" and/or "Sound Recording" will then be the default audio devices for Windows. Any program where you have not manually changed the Audio settings will use this option. The correct choice for the Plantronics Bluetooth USB adapter is "Plantronics BT Adapter".
Windows Vista
  1. Click the Sound icon.
  2. On the "Playback" tab, click "Plantronics BT Adapter" and then click the Set Default button at the bottom of the window. You should now see a green tick next to the desired device.
  3. Click the Properties button at the bottom, and then the "Levels" tab.
  4. Set the volume to between 50 and 70% as a good starting point.
  5. Make sure that the mute button on the right does not have a red highlight on it. If it does, click it to toggle it back to a blue highlight.
  6. Click OK to close the Properties window.
  7. Click the "Recording" tab and follow the above steps again if you wish to choose a different recording device.
NOTE: You may only want to use Voyager for VoIP / phone calls, and continue using your standard loudspeakers for music and everything else. In this case, plug in the USB adapter to your preferred USB port and allow Windows to install drivers if you haven't already done so. As per the instructions above please then assign the sound device relevant for your computer speakers to be the defaults for at least sound play back. Now, the Voyager headset will not be used for audio unless your softphone application is specifically set up to use it. Many softphone applications, including Skype have settings to select a specific audio device for VoIP calls. Consult your softphone instructions to find out how to change the audio device it uses for microphone / line in and speakers / line out. The correct choice for the Plantronics Bluetooth USB adapter is " Plantronics BT Adapter". Skype provides useful information on setting up audio devices here: NOTE: If you wish to use your headset for answering calls at just the touch of the call control button on the headset, your softphone must be compatible with the Plantronics PersonoCall software. Please see the links below for more information.

Need more help?

Contact Support

Sign up to receive news and offers from Plantronics