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How to Update Firmware from a Local Update File (Non-Bluetooth Products)

I would like to update the firmware on my headset using a local update file. Where can I get the file and how do I perform the update?

Procedure

This procedure applies to the products listed below. To update the firmware on select models of Bluetooth headsets, please download MyHeadset Updater.

  • D100 (Savi W430/Savi W440)
  • Savi Office (Savi WOxxx)
  • Savi W700 Series (W710, W720, W730, and W740)
  • Voyager Pro UC
  • Blackwire C700 Series (C710, C710-M, C720, C720-M)

Step 1: Request the Local Update File

  1. Contact the Technical Assistance Center (TAC).
  2. Provide the exact model of the headset you need to update.
  3. The TAC agent will submit the request for you.

Step 2: Update the Firmware

  1. Once you receive the update file, save it to a location you'll remember.
  2. Open Plantronics Update Manager by clicking Start > All Programs > Plantronics > Plantronics Update Manager.
  3. Click Install a Local Update File.
  4. Browse to the location where you saved your update file, and then click Open.
  5. Follow the on-screen prompts to complete the update process.