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Spokes Known Issue with Voyager Pro UC: Smart sensor wearing state not updated

Issue

The Smart Sensor wearing state settings "When headset is put on, set presence to" and "When headset is removed, set presence to" do not update the presence on Office Communicator (OC), Lync and Skype if the option "Enable auto presence update on Microsoft OC/Lync and Skype" is disabled.

Cause

By design, presence information from the Smart Sensor is only updated if the ‘General’ setting “Enable auto presence update on Microsoft OC/Lync and Skype" is active.

Workaround/Resolution

Place a checkmark in the box next to the option “Enable auto presence update on Microsoft OC/Lync and Skype" on the ‘Preferences’ tab in Plantronics Control Panel.

Affected Operating System(s)

All versions of Windows

Affected Software Application(s)

Spokes 2.2 and later

Affected Hardware

Voyager Pro UC v2 (B230/B230-M)

Date Raised

18 July 2012

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