Spokes Known Issue: Lync 2013 does not Change Presence when Headset is Donned

Article ID : 000011437
Issue
Spokes does not update the presence status in Lync 2013 as configured on the ‘Preferences’ tab of Plantronics Control Panel (PCP) when a headset with Smart Sensor™ is put on (DON) or removed (DOFF).
Cause
Lync 2013 removed the Application Programming Interface (API) previously used by Spokes to update the presence status in Lync 2010.
Workaround/Resolution
Manually set the presence status in Lync 2013 as needed; alternatively, if automatic update of presence status on DON/DOFF is required, Lync 2010 must be used instead.  This issue will be addressed in a future software release that incorporates new Lync 2013 APIs.
Affected Operating System(s)
All versions of Windows
Affected Software Application(s)
Spokes 2.7 and later, with Lync 2013
Affected Hardware
All PC compatible devices with Smart Sensor, including Voyager Pro UC (v2), Voyager Legend UC and Blackwire 500/700 series headsets
Date Raised
January 22, 2013

Search by Keyword or Article ID

Sign up to receive news and offers from Plantronics