Blackwire Series/Savi 400 and 700 Series/Voyager Pro and Legend/Calisto Series Troubleshooting: No call control when running Lync 2013 VDI on a Wyse thin client running WTOS

Article ID : 000013552

Question

We are running Lync 2013 VDI and using Wyse WTOS thin clients with Citrix HDX. We get audio but the buttons on the headset do not work. What is the problem?

Answer

Currently there is no Microsoft Lync 2013 VDI plug-in available for Wyse client running WTOS which would optimize the audio and headset commands. Audio will work but the HID (call control) commands from the headsets will not pass back and forth to the server.

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