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Calisto 800 Series/Calisto P240 Troubleshooting: Cannot use dial pad while on an Avaya one-X Communicator Call

Question

I cannot use the keypad while I’m in a call.  For instance, I cannot dial a conference call PIN number once the call has started. Is in call DTMF supported from the keypad?

Answer

Not at this time. However, engineering is aware of the issue and working with Avaya on a solution.