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General Headset Troubleshooting: Buzzing Sound in Headset

Question

I am hearing a buzz in my headset; what should I do?

Answer

Cause

Intermittent buzzing can be caused by electrical equipment located in the immediate area of the telephone and headset system, such as fluorescent lighting, computers, fax machines, typewriters, and power strips (surge protectors). Frequently, power cords and cables that are bundled together will cause buzzing.

Solution

The best solution is to keep this type of equipment separated from the headset, amplifier and telephone.

There are several factors that could be causing a buzz or humm on a headset. A lot depends on which model of headset you are using.

Model-Specific Information

Wireless Models, such as Supra Plus Wireless, CS70N, CS60, CS351, CS351N, 510S:

The headset could be too close to the telephone. Try moving it further away from the phone if possible.

Intermittent buzzing can be caused by electrical equipment located in the immediate area of the telephone and headset system, such as fluorescent lights, computers, fax machines, typewriters, and power strips (surge protectors). Frequently, power cords and cables that are bundled together will cause buzzing. The best solution is to keep this type of equipment separated from the headset, amplifier and telephone whenever possible.

Try changing the configuration dial (wheel on the left side of the charging base) to a different setting. The recommended setting is 1.

MX10/M12 and VistaPlus:

Go to the slide switch settings on the left hand side of the Vista MX10/M12. In some cases it should be set at 6 rather than 5. If that does not help the situation, the problem could be environmental, from electrical devices in your area. It could also be a compatibility issue with your telephone.