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CS60/CS70N/CS351/CS361 Troubleshooting: beeps heard while on call

Question

When I am on a call on my CS60, CS70N, CS351N & CS361N headset the person on the other end on the line sometimes complains that my voice cuts in and out (at the same time I hear a beep in my headset)?

Answer

If your telephone has more than one line and rings when a second call comes in the headset will also ring, while ringing the headsets mutes your transmit. It may be possible to turn on the second call ringer in your phone system, please contact your telephone system maintainer to see if you can disable the second line ringing from the phone system.