Support Knowledge Base

Support
Online Resources
Warranty & Replacements
Search Knowledge Base

Voyager 510-USB/.Audio 910/.Audio 920 Troubleshooting: Bluetooth Adapter Freezes

Question

My USB Bluetooth adapter stops flashing and locks up while in pairing mode. What should I do?

Answer

Resolution: Reset the headset and USB Bluetooth adapter.

  1. Remove the USB Bluetooth adapter from the USB port for 5 seconds and then plug it back in.
  2. Power on the headset.
  3. Wait 5 seconds.
  4. Put the headset into pairing mode. To put the headset into pairing mode:
    a. Press both the volume + button (on top of earpiece) and the silver call control button (on the side of earpiece) at the same time. .Audio 920 (Voyager 520): Begin with the headset turned off. Press and hold down the silver call control button in for 6-10 seconds.
    b. Hold until the headset begins to flash red and blue consecutively. This is then the headset in pairing mode.
  5. Put the USB Bluetooth adapter into pairing mode. To do this please see the instructions below
    a. Pinch the grey button on the adapter until it flashes red and blue consecutively. NOTE: Be careful to pinch the button with a finger or thumb underneath the USB dongle to support it. Simply pressing down on the button may cause damage to the adapter.
    b. Pairing is complete when both the headset and the USB Bluetooth adapter stop flashing red and blue consecutively. This may take up to 2 minutes. The headset should then behave normally.
  6. Make sure that the Plantronics BT Adapter is set as the windows default audio device and that it is working.

If you wish to continue using your desktop speakers for playing music and the headset for internet calls, please skip to the bottom of this article.

For Windows XP, click "Sounds and Audio Devices", then click the Audio tab to see your current audio device settings. In both the drop down menus for "Sound Playback" and "Sound Recorder", please select "Plantronics BT adapter" then click the Apply button.

For Windows Vista,

  1. Click "Sound". You will now be in the "Playback" tab.
  2. Click the "Plantronics BT adapter" to high light it and click on the "Set Default" button at the bottom of the window. You should now see a green tick next to the Plantronics BT adapter.
  3. Click the "Properties" button at the bottom and then the levels tab.
  4. Set the volume to between 50 and 70% as a good starting point.
  5. Lastly please make sure that the mute button on the right does not have a red highlight on it. If it does please click on it to toggle it back to a blue highlight.
  6. Click OK to close the Properties window.
  7. Click the "Recording" tab and follow the above steps again.

This being done, the Voyager headset should automatically become the default audio device when you plug it into that specific USB port. When it is not plugged in Windows should revert to using your standard default audio device.

To use the headset for internet calls and your desktop speakers for music:

To action the above please plug in the USB adapter to your preferred USB port and allow Windows to install drivers if you haven't already done so. Now please click on the Start button down the bottom left and click on Control Panel.

For Windows XP, click "Sounds and Audio Devices". Now click the Audio tab to see your current audio device settings. Once here please select your preferred audio device (sound card) that you wish your music or other programs to be playing through.

For Windows Vista, click "Sound". You will now be in the "Playback" tab. Once here please select your preferred audio device (sound card) that you wish your music or other programs to be playing through, and click on set default; you will see a green tick highlight against the preferred device at this point. Please now perform the same action in the recording tab.

With this being done, the Voyager headset will not be used for audio unless your softphone application is specifically set up to use it. Many softphone applications, including Skype have settings to select a specific audio device for VoIP calls. Consult your softphone instructions to find out how to change the audio device it uses. You should first plug in the USB adapter, then change the softphone's default audio devices to "Plantronics BT adapter".

Skype have useful information on setting up audio devices here: http://www.skype.com/intl/en-gb/help/guides/soundsetup.html

NOTE: If you do not use the headset button to answer and end calls on your computer, please be sure to keep an eye on the USB adapter. If the blue light is solid then the headset is in standby mode conserving battery. To get the headset into talk mode, click the call button on the headset and the blue light on the dongle will then start to flash.