SupraPlus Wireless CS351/CS361 Troubleshooting: No Lights

Article ID : 000006591

Question

I have no lights on my SupraPlus wireless system.  What should I do?

Answer

First make sure the a/c adapter cable is securely plugged into the proper port on the bottom of the charging base.   If the unit is plugged into a power strip, make sure the power strip is switched on and working properly.   Try another outlet.    If you still do not have any lights on the base, try the a/c adapter from someone else’s wireless Plantronics unit if available. This will tell us if the whole unit has failed or just the a/c adapter.   If it appears the entire unit has failed, contact the distributor that you purchased it from for a replacement. If it has surpassed their warranty, you can contact Plantronics for further support   Click here for Installation Instructions.  

Search by Keyword or Article ID

Sign up to receive news and offers from Plantronics