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Computer USB Headset Troubleshooting: Drivers Needed Message

Question

My computer is asking for drivers. Where do I get them?

Answer

Plantronics does not provide drivers for the USB headsets, because our headset drivers are native to the Windows operating system.

The following drivers should appear in your Windows Device Manager:

Under Human Interface Devices, you should show 2 drivers:

  • HID-compliant consumer control device*
  • USB Human Interface Device*

Under Sound, Video, and Game Controllers, you should show 1 driver:

  • USB Audio Device*

After the headset is plugged in, you should have the following listed under Universal Serial Bus Controllers: "Bulk Driver" OR "Plantronics Headset." The driver required by the Plantronics device should load automatically - no software is needed.

The * means this driver is supplied by Windows/ Microsoft.

To locate the Device Manger in Windows XP: - Click the Start Menu, select Settings and click on Control Panel. Double-click the System icon. Go to the Device Manager tab (Windows 2000 and XP users should go to the Hardware tab and click on the Device Manager button).

If you are missing drivers, locate your operating system installation disc and reload it. It will load all necessary drivers. If you do not have that disc, contact your operating system provider or computer manufacturer. You may also be able to download these drivers online.

Why This Occurs:

  • If your headset was not connected when you originally loaded your drivers, your system may not have installed all the drivers you need.
  • If you are using a Bluetooth headset, you should contact your computer manufacturer (or the manufacturer of the Bluetooth radio within your PC) for drivers. You can find your Bluetooth radio information in your computer's Device Manager. When your computer's Bluetooth radio is properly configured to support Bluetooth audio devices, you will be able to successfully pair Bluetooth headsets.