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Savi 700 Series Troubleshooting: Savi radio does not initiate when running Lync 2013 with Spokes

Question

I just upgraded to Lync 2013.  I am running the latest Spokes software (2.7.14092.0).  When I initiate a call from the Lync the headset does not wake up and I do not hear audio.  I have to press the call control on either the headset or base to hear.  How do I correct this?

Answer

The problem occurs due to a compatibility issue between Lync 2013 and Spokes 2.7.14092.0. The problem is corrected in Spokes 2.8 (2.8.24304.0 or higher).  Spokes 2.8 is available on the Plantronics site at http://www.plantronics.com/uk/support/software-downloads/business-windows.jsp

If you wish to continue running Spokes 2.7.14092.0, Plantronics recommends the following work arounds:

  • Press the headset call control before launching the call.
  • Enable audio sensing in Spokes.