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Savi W430/W440 Troubleshooting: Cannot unmute a muted Avaya one-X Communicator call

Question

I’m experiencing a random occurrence of not being able to unmute a muted Avaya one-X Communicator call when using the Savi 430/440. What is the problem?

Answer

Apply USB firmware version 118 (or higher) for the D100 (USB adapter)