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Savi W430/W440 Troubleshooting: Receive audio in Avaya one-X Communicator is distorted when receiving/making a call within phone network

Question

The audio I hear from a softphone-to-softphone call or a call from/to a IP phone on the same network is distorted. The transmit audio from my headset is fine. When I make or receive a call through the PBX the audio is good.  What is the problem?

Answer

Upgrade to Avaya One X Communicator 6.1 SP5.  This update address issues with system codec and headset sampling rate.