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Voyager Legend Troubleshooting: Sensors not working as expected

Question

The Smart Sensors on my Voyager Legend aren't working. What can I do?

Answer

Test the Sensors:

You can test the sensors to see if they need to be reset. To do so:

  1. While wearing the headset, tap the Call button.
  2. A talk time voice alert means sensors are working. A tone means the sensors will need to be reset. To reset the sensors, charge your headset and then place on a flat non-metallic surface for at least 10 seconds.

Turn the Sensors Off:

If you have continued issues, try turning the Smart Sensors off. You can do so using MyHeadset Updater:

  1. Go to http://www.plantronics.com/myheadset-updater
  2. Select Voyager Legend.
  3. Click Get Started.
  4. Follow the on screen prompts until you reach the "Personalize Your Settings" screen.
  5. In the "Smart Sensors" section, click No to turn sensors off or Yes to turn sensors on.
  6. Click the Update Your Headset button at the bottom of the screen.