World Class Customer Support

Online Resources
Warranty & Replacements

Warranty

Plantronics provides a world class, comprehensive two year warranty on all of its products, with the premium EncorePro™ receiving an enhanced three year warranty. Check out plantronics.com/warranty for full warranty details.

This warranty coverage is enhanced with the replacement product being sent to you as soon as your claim is made – meaning the replacement is with you on the next business day in the majority of cases.

Next day replacement*
  • Replacement product in 24 hours*
  • Minimum disruption to your personnel
  • Delivery to business OR home address
  • Full delivery tracking available online
  • 24/7 access to online warranty system via plantronics.com/support
  • Customer Care helplines available if you prefer to speak to an agent

*Certain regions may require longer depending on logistics coverage.


Support

Plantronics has the strength of a global support organisation, with the ability to act locally. Our world class support is available across multiple channels to ensure you receive timely, informative responses.

World class support
  • Phone support during office hours, 5 days a week
  • Available in 10 languages
  • Test lab available for multiple enterprise voice technologies to help solve any issues
  • Email support for responses within 24 hours
  • 24/7 Knowledge Base available for FAQs via plantronics.com/support

Summary

Plantronics products provide world class audio to ensure you deliver consistently outstanding service to your customers. The Plantronics support services portfolio gives you the world class support to match, and enables you to keep your business talking.

Plantronics Enterprise Software

Download the latest release of Plantronics software and get call answer/end control with leading softphones for your headset. Included in the download is the newly designed Plantronics Control Panel for easy device customization.

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Thank you for choosing a Plantronics product. Register your product to receive special offers, updates and more.

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