Social media is changing how customer service is conducted at major companies. Major social outlets — Facebook, Twitter, YouTube — are now being used by both customers and companies to engage. How should your organization implement this channel thoughtfully and deliberately? What are the inherent risks? In this practical overview, we lay out some ways to get started and some pitfalls to avoid.
To receive a free copy of the eBook, please submit your information and we will email you the download link.Back to Contact Center