Acoustic Intelligence and the Contact Center

The contact center is no longer one location, but many. In the past, central locations could control background noise, but now agents can be anywhere. Result? Customers don’t always feel that they’re being heard. In this eBook, we discuss how quality acoustics can be maintained by choosing the right headset and by programming it according to its role and context.

Choose your format:

iBook PDF

Sign up to receive news and exclusive offers from Plantronics