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EXPERIENCEWARE

Transform your customer service center

Business success is no longer just about your organization’s products or services. In this era of the digitally empowered consumer, customer experience (CX) is a key business driver.

$338.5B

is lost to poor customer service each year1

86%

of consumers are willing to pay more for a better customer experience2

Increase profitability by delivering great CX

73%

of consumers prefer to deal with a person to resolve service issues3

52%

of consumers have switched providers in the past year because of poor customer service3

Elevate the performance of your customer service center by tracking key metrics.

Five CX essentials

Even small changes to your customer service center can have a big impact on service quality - and business results.

Transform CX

Make IT management effortless

20%

of customer service centers feel their current technology doesn’t adequately meet their needs4

79%

fear it won’t meet future needs4

Increase IT efficiency, improve CSR performance, and keep customers happy with five key strategies.

Five IT management tips

Managing hundreds or thousands of headsets in your organization used to be a huge task. Not anymore. Discover how to manage your inventory effortlessly.

Discover better inventory management

To elevate CX, empower CSRs

62%

of consumers have stopped doing business with a brand because of a poor customer experience5

59%

have higher expectations for customer service now than they did a year ago5

Transform your customer service center into an engine of business growth with these five tactics.

Give CSRs the power to succeed

Engaged and motivated customer service center staff are best equipped to deliver exceptional customer experience.

Help CSRs hear and be heard

Exceptional CX starts with your customer service center

Enable your CSRs to deliver an exceptional experience every time, with reliable headsets that provide all-day comfort and superior audio quality. Support them by equipping your IT staff with cloud-based software that ensures headsets are up-to-date and well-functioning—so CSRs can focus on creating positive customer interactions.

Designed for the future, built from experience

Plantronics EncorePro headsets

All-in-one headset control, all in the cloud

Plantronics Manager Pro

1 Genysys, “The Cost of Poor Customer Service,” 2009.
2 Oracle, “2011 Customer Experience Impact Report.”
3 Accenture Strategy, “Digital Disconnect in Customer Engagement: The High Price of Obsession – Has Digital Reached Its Tipping Point?” 2015.
4 Dimension Data, “2015 Global Contact Centre Benchmarking Report.”
5 Microsoft, “2015 Global State of Multichannel Customer Service Report.”

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