Business success is no longer just about your organization’s products or services. In this era of the digitally empowered consumer, customer experience (CX) is a key business driver.
is lost to poor customer service each year1
of consumers are willing to pay more for a better customer experience2
of consumers prefer to deal with a person to resolve service issues3
of consumers have switched providers in the past year because of poor customer service3
of customer service centers feel their current technology doesn’t adequately meet their needs4
fear it won’t meet future needs4
Increase IT efficiency, improve CSR performance, and keep customers happy with five key strategies.Five IT management tips
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of consumers have stopped doing business with a brand because of a poor customer experience5
have higher expectations for customer service now than they did a year ago5
Enable your CSRs to deliver an exceptional experience every time, with reliable headsets that provide all-day comfort and superior audio quality. Support them by equipping your IT staff with cloud-based software that ensures headsets are up-to-date and well-functioning—so CSRs can focus on creating positive customer interactions.
1 Genysys, “The Cost of Poor Customer Service,” 2009.
2 Oracle, “2011 Customer Experience Impact Report.”
3 Accenture Strategy, “Digital Disconnect in Customer Engagement: The High Price of Obsession – Has Digital Reached Its Tipping Point?” 2015.
4 Dimension Data, “2015 Global Contact Centre Benchmarking Report.”
5 Microsoft, “2015 Global State of Multichannel Customer Service Report.”