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Customer Care

Superior service wherever you go. You can count on Plantronics for great communication and support long after your headset purchase. We’ll help you use the products correctly, troubleshoot issues, and replace equipment quickly if anything ever goes wrong. It’s all part of the Plantronics commitment to creating the best communication experience possible.

Plantronics Support

Our world class support is available across multiple channels to ensure you receive timely, informative responses.

24 Hours English phone support, 6 days a week
14 language phone support during office hours, 5 days a week
Test lab available for multiple enterprise voice technologies to help solve any issues
Email response within 24 hours
24/7 Knowledge Base available for FAQs

Plantronics Direct Warranty

Whether you’re at home, in the office, on the road, or even on vacation, you need to stay connected. That’s why the Plantronics Direct Warranty gets you back up and running as soon as the next business day. Additional warranty details

Next day replacement*
Replacement product in 24 hours*
Minimum disruption to your staff
Delivery to business or home address
Full delivery tracking available online
24/7 access to online warranty system via Plantronics support
Customer Care helplines available if you prefer to speak to an agent free of charge

*Certain regions may require longer depending on logistics coverage

Plantronics Resources

Plantronics has a wealth of resources available to help you choose the right product including case studies and infographics. During and after deployment Plantronics can also provide resources to ensure your users are obtaining the full potential from their headset. Visit online support for more details.

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