By taking steps to improve turnover rates in your customer service organization, you can experience direct and dramatic boosts to your bottom line.
The cost of recruiting and training customer service representatives (CSRs) adds up quickly. Plantronics headsets can help you control those costs by making your team’s time on the phone more comfortable, more reliable, and more productive.
Your CSRs want customers to hear them just as much as customers want to be heard. But the din of a busy customer service center can be distracting and tiring for the CSR and annoying to the customer.
How can you make a better workplace for your CSRs?
Attract and retain CSRs by giving them the best tools to do their jobs. High-quality headset design and engineering minimizes distraction, fatigue, and ultimately, burnout, and SoundGuard® protects them. By investing in EncorePro headsets you value them as professionals and are prepared to equip them accordingly.