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Plantronics currently ships direct to consumer only to the United States, United Kingdom, Germany, France, Italy, Finland, Netherlands, Spain, and Australia.

Better customer experience

Great customer service is about effectiveness, not efficiency. Take every opportunity to provide a more seamless customer experience.

40 percent of customers today contact customer service after they have looked for answers to their question via self-service. That means the customers your customer service representatives (CSRs) are serving are smarter, better informed—and far more likely to be escalating a situation—than ever before.

To evolve your customer service center to better help these customers, make improvements in three key areas:

Your people

  • CSRs are the voice of your brand. Make sure they’re being heard loud and clear.
  • Empower your agents to resolve customer problems fully and quickly.
  • Avoid repetition and conversations that last longer than necessary by providing them with high-performance audio technology.

Your places

  • Consider integrating and distributing CSRs throughout your company to facilitate collaboration.
  • Offer flexible workspaces, including home working.
  • Provide CSRs with separate places to communicate, collaborate, concentrate, and contemplate.

Your processes

  • Wherever possible, automate processes, reduce complexity, and increase effectiveness.
  • Minimize the risk of customer frustration by mitigating process failures.
  • Integrate communications between the front and back office.

By providing CSRs with superior noise-canceling technology, all-day wearing comfort, and stylish designs, your CSRs will be more engaged and responsive to customers’ needs.

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