Great customer service is about effectiveness, not efficiency. Take every opportunity to provide a more seamless customer experience.
40 percent of customers today contact customer service after they have looked for answers to their question via self-service. That means the customers your customer service representatives (CSRs) are serving are smarter, better informed—and far more likely to be escalating a situation—than ever before.
To evolve your customer service center to better help these customers, make improvements in three key areas:
By providing CSRs with superior noise-canceling technology, all-day wearing comfort, and stylish designs, your CSRs will be more engaged and responsive to customers’ needs.