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The Modern Customer Service Center

Plantronics understands how call centers are tested every day to provide a great customer experience. See how our Plantronics headsets can help.

Overview
Products
Trends & Resources

At Plantronics we understand that your main concern is delivering a premier customer experience, and with our communications solutions we can help turn your customer service representatives into customer experience Superheroes. Today Contact Centers have evolved from mere call centers to Customer Service Centers, where relationships are cemented and your company’s reputation gets tested during every call. Contact Centers are no longer just places to solve problems; they’re proving grounds for your brand and improved customer experience.

Attract and retain
staff

Your people are your greatest asset. Provide your customer service representatives (CSRs) with high quality design and audio engineering they’ll notice. By arming your CSR’s with super-lightweight noise-canceling headsets, you’ll empower the most important part of your company.

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Better customer experience

With smarter headset solutions, your customer service representatives (CSR’s) can provide customers exactly what they need with ease. Arm CSR’s with superior audio technology that minimizes background noise and lets customers communicate with less aggravation. A better customer experience—that’s something you want people to talk about.

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Reduce costs and add value

In order to run an efficient contact center, you need technology that works. Plantronics has a history of delivering superior audio and, durable and reliable products. With EncorePro we use aircraft-grade aluminum1 and laser-welded joints2 that respond to the daily rigors of your contact center. Protect your investment with stellar audio that works every time.

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EncorePro family of headsets

Next generation of our most popular headsets completley re-imagined for the demands o f the modern customer service center.

Features EncorePro EncorePro EncorePro EncorePro EncorePro EncorePro
Product name Encore 510 Encore 520 Encore 530 Encore 540 Encore 710 Encore 720
Wearing style
Monaural option
Binaural option
Over-the-head option
Over-the-ear option
Convertible: over the head, behind the neck, over the ear
Microphone/boom
Noise-canceling option
Voice tube option
Wideband
Extendible boom for optimal positioning
Ribbing for intuitive boom bending
Visual cues for microphone positioning
Tactile/audible cues for optimal boom positioning
Unibody boom construction
Receiver
Wideband
Foam ear cushion Available as a spare Available as a spare
Leatherette ear cushion Available as spare Available as spare Available as spare Available as spare
Easy snap on/off ear cushions

"Plantronics offers a great product in their EncorePro™ headset. It is high quality and they continue to be an industry leader. Their team made the total turnover of the entire call center as easy and painless as possible"

Michael Drew, Operations Manager Hyatt Hotels

Trends & Resources

EncorePro 540:
High performance for every work style

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Contact Center blog

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Creating smarter customer service

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