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Reduce costs and add value

Most executives still view customer service centers as cost centers, and that attitude carries over to the customer service representatives who staff them.

The costs of poor call quality are real. Customers have high expectations, and if they have to fight to hear and be heard by a customer service representative (CSR), you could lose their business.

It doesn’t have to be this way. Use these tips to get ahead of potential issues in your customer interactions:

Anticipate
  • Look for potential problematic outcomes before they happen by understanding issues in the process flow.
  • Think about how your IT systems interoperate and maximize the information those systems can share.
Automate
  • Get the right information to the right CSR in an effective manner.
  • Make communications interactions more predictive and intelligent.
  • Give CSRs the ability to focus solely on customer needs

You can’t control everything about your customers’ interactions with your company. But you can tip the odds in your favor by giving your CSRs our high-quality, reliable EncorePro headsets that are built with proprietary materials that stand up to prolonged wear and tear.

Investing in a better communications infrastructure, on technology that works and is built to last, is one of the smartest financial decisions your company will ever make.

Trends & Resources

EncorePro: Designed for precision audio

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The new contact center infographic
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