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Contact Center Warranty & Repair

At Plantronics, when we promise hassle-free, worry-free service, we mean it. If any product fails to perform to the highest standard, we replace it within 48 hours - guaranteed. Replacement products include a one-year warranty automatically. We know continuous product performance is critical to your contact center. Protect productivity with our full one- or two-year warranty and stress-free service and replacement policy – so you can concentrate on your customers full-time, not your equipment.

QuickWEB and QuickFAX

Make the replace ment process even faster. Simply report your problem to Plantronics via QuickWEB or QuickFAX then ship your defective product to us for a rapid replacement.

Date Code Explanations

Each Plantronics unit is imprinted with a date code to assist in tracking warranty information. The date code can be found on the plastic housing on the top half of your headset or, if your unit is an over-the-head style, the date code is located under the foam ear cushion.

Scope

During the warranty period, defective products may be returned for replacement.

Terms

Warranties for commercial products last 24 months and those for non-commercial products last 12 months.

Replacing Commercial Products

We will ship replacement products to you within one business day of receiving your product and verifying that it is still under warranty. We ship replacements at our expense via overnight air.

The warranty on these replacement products will last at least one year or the balance of the previous warranty, whichever is longer.

Online Service Request

Fill out this simple online form to request in-warranty or out-of-warranty service.

International Products

Please note that this warranty applies only to products purchased, used and returned for service in the United States or Canada. If you are outside the U.S. or Canada, please contact your local distributor for warranty and service details and visit our Limited Warranty Terms and Conditions for more information.

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