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Interactive Intelligence + Plantronics

Interactive Intelligence
Plantronics and Interactive Intelligence, a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations, have integrated Plantronics prototype APIs, enabling an improved customer experience.

With the integration of Plantronics headsets and Interactive Intelligence’s Customer Interaction Client, Customer Service Representatives (CSRs) will have finger-tip access to call control and dynamic CSR status. Enabling representatives to bypass on-screen call control menus will increase efficiency and create successful interactions with customers.

Integration of the Plantronics DA80 with Interactive Intelligence

Interactive Intelligence walks through their integration of the Plantronics DA80 USB audio processor with their Customer Interaction Center client.

Solutions for Interactive Intelligence

Plantronics audio devices provide a simple-to-use, superior user experience.

    • DA Series
    • DA Series
    • USB audio processor that connects to analog headsets. Integrated with the DA80.
    • EncorePro 710/720
    • EncorePro 710/720
    • The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.
    • Savi 400 Series
    • Savi 400 Series
    • The highest level of wearing style choice and best-in-class PC audio in a convenient, portable package.
    • EncorePro 540
    • EncorePro 540
    • The most flexible headset combines three easily swappable wearing styles in one design.
    • Savi 700 Series
    • Savi 700 Series
    • Enjoy wireless freedom while seamlessly managing PC, mobile and desk phone calls with a single intelligent headset system.

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