Hyatt Hotels is on a mission to provide authentic hospitality by making a difference in the lives of the people they interact with. In the Reservation Center, associates strive to provide outstanding customer service. View PDF
To simplify and integrate phone systems, FSI deployed UC through Microsoft® Exchange and Lync®. View PDF
As a global Unified Communications and collaboration services and software provider, Aspect has more than 1,800 employees across 20 sites in more than 50 countries. View PDF
Long history of partnership with Microsoft with a strong focus on Microsoft® OCS and Lync Server, and turned to Plantronics for headset solutions that gave outstanding voice quality and effective telephony access when used with Microsoft systems. View PDF
Goodyear's UK operations are based in Birmingham with a dedicated customer service centre. The centre manages all tyre orders for commercial, passenger and sports vehicles along with technical and fault services. View PDF
Salford City Council continually works to provide robust and cost effective operations for both the residents they serve and the staff they employ. Most recently, Salford moved into a Unified Communications (UC) environment with Microsoft's® OCS Lync Server and Plantronics solutions designed for UC and certified by Microsoft® OCS. View PDF
South Ayrshire Council reviewed options to establish a new communications process to suit all and quickly established that Microsoft® Office Communicator for a Unified Communications (UC) environment would create an ideal working environment as email, voicemail, conference calls and telephony is fully integrated for a virtual and seamless communications environment. View PDF
Avanade was created by Accenture and Microsoft Cooperation in 2000. Almost 15,000 professionals in more than 20 countries work for this innovative company, which delivers commercial technology services and solutions based on Microsoft technologies. View PDF
Essent, a supplier of gas, electricity, heat and energy services to consumers and businesses, is one of the 50 largest companies in the Netherlands. It was founded in 1999 and has been part of the German RWE Group since October 2009. View PDF
Although Broward College already had IM capabilities, their new president believed that offering audio and video conferencing would reduce travel costs and improve the online learning experience.
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At 24HourAnswers.com, high school and college students can request a live remote tutoring session 24/7 using the company’s state-of-the-art whiteboard technology. The whiteboard platform also enables voice so that students and tutors can verbally communicate during the session. View PDF
Required greater mobility when participating in online training course and handling calls from clients. View PDF
Castle Crow & Company needed audio devices that would deliver quality and comfort while ensuring a positive customer experience. View PDF
Needed to move around freely in and out of the office while on PC and mobile calls. View PDF
Blach employees needed the ability to move freely while being on desk, mobile, and PC calls. View PDF
Chieftain Harvesting needed a wide range of headsets to manage their desk, PC, and mobile phone calls across a variety of environments.
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MBPM decided to transition to VoIP, eliminate desk phones, and implement wireless, hands-free headsets to improve customer service and increase productivity. View PDF