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Voyager 510-USB: How to Configure with the Avaya IP Softphone

How do I set up Avaya IP softphone for Voyager 510-USB?


Before using Voyager 510-USB with Avaya IP softphones, you should read the user guide and download the latest PerSonoCall.

Part 1: Install the hardware and software

  1. Install your Plantronics USB Bluetooth adapter and turn on the Voyager headset.
  2. Install Plantronics PerSonoCall.

Part 2: Run the Audio Tuning Wizard

  1. Start PerSonoCall.
  2. On the Basic Options tab, set "Lock headset radio link on" to On, then click Apply. You should have a flashing blue light on the USB adapter, which indicates that the Bluetooth radio link to the headset is open.
  3. Start the Avaya IP softphone.
  4. Click the Audio menu, and then click Tuning Wizard.
  5. Set the Primary Playback Device to Plantronics BT Adapter.
  6. Set the Recording Device to Plantronics BT Adapter, and then click Next.
  7. Set the secondary playback device to the name of your sound card, and then click Next.
  8. Select Headset or Handset as the Audio Device, and then click Next.
  9. Click Test, and make sure that you can hear sound in the headset.
  10. Click Next.
  11. Select the "Use the following microphone recording level" option, and then click Next. Note: Do not change the slider control.
  12. Follow the instructions provided by Avaya for checking the background noise level, and then click Next.
  13. Click Finish.

Part 3: Set the Transmit Audio Options

  1. In the Avaya softphone, click the Audio menu, and then click Options. The Audio Options window appears.
  2. Set the Transmit Gain to 0.50.
  3. Click Close.
  4. Go back to PerSonoCall.
  5. On the Basic Options tab, set "Lock headset radio link on" to Off, then click Apply. You should have a solid blue light on the USB adapter.  

Note: Always use the same USB port when you plug the Plantronics USB adapter into the PC. If you use a different port, you should repeat the procedure above.

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