Support Knowledge Base

Support
Search Knowledge Base

Voyager Pro HD: How to Reset the Sensors

This procedure explains how to reset the sensors on your Voyager Pro HD headset.

Procedure

There are two methods for resetting the sensors:

  • The "lollipop" method, which is appropriate if you're on the go
  • A full reset, which is the recommended method

To reset the sensors using the "lollipop" method:

Hold the headset by the microphone (like a lollipop, as shown below) for five seconds.

Image of the proper positioning for performing a 'lollipop' reset of the Voyager Pro HD sensors
 

To perform a full reset of the sensors:

  1. Connect the headset to its charger.
  2. Place the headset on a flat, nonmetallic surface for 10 seconds.

Sign up to receive news and exclusive offers from Plantronics

Feedback

Feedback

Plantronics welcomes suggestions and feedback that can help us improve the products and services we provide.

×