Support Knowledge Base

Support
Search Knowledge Base

CS55H (Home Edition): Caller ID/Flash/Voicemail

Do I have Caller ID with my CS55H Home Edition?
Yes, if the user subscribes to this phone service, Caller ID will show on the phone handset as long as it is turned on.

Can I view Caller ID for an incoming call (Call waiting) while using the headset?
If the user is on a call using the headset and receives another incoming call, he/she will hear the "Call Waiting" beep in the headset provided he/she subscribes to that phone service. In order to view the Caller ID for the incoming call, he/she needs to turn the regular phone back on by pressing "talk".

Can I switch between calls ("Flash" feature) using the headset?
If the user is on a call using the headset and receives another incoming call, pressing the headset button will simply hang up the current call but will not transfer to the new incoming call.
*Important note: The "Flash" feature is deactivated when the CS55H headset is turned on. In other words, if the user turns the phone back on during an incoming call in order to view incoming Caller ID, pressing the " Flash/>" button on the handset will not switch to the other call.

Will this affect my answering machine?  
No, CS55H should not affect your answering machine. If a call is not picked up by the user, it will be sent to the answering machine.

Will this affect my voicemail service?  
No, CS55H should not affect your voicemail. If a call is not picked up by the user, it will be sent to voicemail.

Can I check my voicemail using the CS55H headset?  
Yes, in order to check voicemail, the user needs have both the headset and the phone turned on at the same time. It is however recommended to turn the phone off when on a regular headset call not requiring any digit entry.

What happens if I need to enter digits while using the CS55H headset? 
When entering digits on the phone while on an active headset call, the user will hear the dial tones in the headset. Again, it is recommended to turn the phone off when on a regular headset call that no longer requires any digit entry.

Search Results