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Saas (Plantronics Manager/Plantronics Manager Pro) Release Notes Versions 3.8.4 and earlier

Article ID : 000023345
SaaS Version 3.8.4
October 24, 2016: Plantronics Manager and Plantronics Manager Pro 3.8.4 Maintenance Release

What's New 
  • New settings available for the Blackwire 725 (requires Plantronics Hub 3.8.4 releasing week of November 14, 2016)
  • Eliminated the storage of personally identifiable information from our databases for consumer users
  • Added support for the Backbeat Pro 2 (requires Plantronics Hub 3.8.4 releasing week of November 14, 2016)
  • Increased capacity to 50K users per tenant
Known Issues
  • Deployment packages created for DA70/80 and Backbeat in 3.7 cannot be deleted in 3.8
  • After doing a Plantronics Manager Pro lock followed by an unlock of the Mobile Audio Bandwidth setting, the setting does not display in Hub
  • Microsoft Edge browser form auto-fill feature causes calendar in Plantronics Manager Pro to not be accessible
SaaS Version 3.8.2
Jul 21, 2016: Plantronics Manager/Manager Pro 3.8.2 Maintenance Release

What's New
Not Applicable
 
​Resolved Issues
  • Table columns are sorted opposite to wanted order
  • Media Players must not be displayed in the Softphone Status report
  • Disabled Report's Initial View button is clickable
  • Report's Custom Period Calendar dates aren't refreshed properly
  • Device Inventory Report is showing "null" for non-Plantronics devices without manufacturer name
  • Device Inventory report: It is not possible to download data in CSV format for non-Plantronics devices
  • Download CSV option is missing for Version Status Software Report' Table Insight
  • Filtered Softphone statuses are reset after selection of stacked bar on displayed insight
  • Reports generating more pages than required for hosting content
Known Issues
  • Deployment packages created for DA70/80 and Backbeat in 3.7 cannot be deleted in 3.8
  • After doing a Plantronics Manager Pro lock followed by an unlock of the Mobile Audio Bandwidth setting, the setting does not display in Hub
  • User doesn't have call control with Spokes Client builds: 3.6.51067.19545 and 3.5.51064.19461 and Jabber versions lower than 11 due to latest changes of Jabber dll implementation
  • Short Key Press call button does not enable dial tone if there is a call on hold with BT600
  • If, when receiving an incoming call to your bluetooth-connected mobile phone, the headset is already worn, or if the Auto-Answer setting is Off when putting on the headset while the incoming mobile call is received, you do not hear a voice prompt asking you to “Answer” or “Ignore” the call
  • “Service 'Plantronics Update Service' (PlantronicsUpdateService) failed to start” occasionally when attempting to update Plantronics Hub
  • Placing calls using Skype 7.11 or later and a Plantronics display device sometimes doesn’t complete call
  • Presence changes in Lync/S4B may not work, if KB2999226 update is not installed via Windows Update.
  • Microsoft Edge browser form auto-fill feature causes calendar in Plantronics Manager Pro to not be accessible
 
Version 3.8

May 9, 2016: Plantronics Manager/Manager Pro 3.8

What's New
  • Plantronics Manager/Manager Pro: Simpler Plantronics Hub deployment
  • Plantronics Manager/Manager Pro:  Admin > Accounts expanded to include Subscriptions element to support new annual subscription model
  • Plantronics Manager Pro : Classification of active and inactive devices and users
  • Plantronics Manager Pro:  Reports moved in navigation from Admin > Reports to top level option
  • Plantronics Manager Pro:  Changes to Previously Available Reports
    • Previously available reports are now available in graphical format and consolidated
    • Reports renamed and consolidated
      • Device Inventory (Plantronics) now Device Inventory
      • Device Inventory (non-Plantronics) now Device Inventory
      • Devices Unused now Device Inventory
      • Firmware Compliance now Version Status
      • Software Compliance now Version Status
      • Softphone usage now Softphone Status
      • Conflicts Detected (new report available as of 3.8)
  • Plantronics Manager Pro:  Introduction of four new Data Analysis Suites options in UI
    • Asset Analysis (Available in 3.8)
      • Device Inventory
      • Softphone Status
      • Conflicts Detected
      • Version Status
    • Usage Analysis (Coming soon)
    • Conversation Analysis (Coming soon)
    • Acoustic Analysis (Coming soon)
Resolved Issues
  • Deployed Software Settings Not Accepted
  • Silent Update asks for permission
  • Tenant Token field is truncated
  • Inventory User Profile: Settings that are locked should be identified as such
  • "Installed firmware" is not being displayed on "History|Updates<particular update>"
  • Cancel available after changing password and it should not be
  • Table Sorting in Plantronics Manager Pro should reset pagination if not on table's first page
  • Inconsistent subheading for Blackwire 325.1
  • Inconsistency between Plantronics Manager Pro and Plantronics Manager when removing updates/settings
  • Search should be disabled until table content is loaded
  • Search module isn't restarted when search filter is changed
  • User should be able to close Device Details and Settings dialogue on the top of dialogue
  • Doubled warning messages for retracted update are sent if update was saved
  • Recipients aren't listed on Notification details page under History section
  • Refreshing captcha image reset all populated data on the dialogue
  • The user interface does not provide any way for the IT Administrator to differentiate exe from msi
  • Voyager Focus: When wearing sensor turned off and then back on, wrong resulting values occur for sensor-dependent device settings if deployed Settings Package are used to turn sensor off
  • Plantronics Manager: not possible to delete expired notification
  • Search by device name returns an error
  • For some devices, product name contains product type next to it
  • Missing URLs on Admin|Plantronics Hub page
  • Plantronics Manager Pro allows deployment of an empty settings'  change list
  • Vertical escalation of privilege issue for non-primary admins
  • Voyager Focus: Client UX changes to Mobile Audio Bandwidth not implemented in Plantronics Manager Pro
  • IT admin not able to pre-configure DA80 in Plantronics Manager
  • Plantronics Manager: History|Updates - removed update has download icon that is not working
  • Voyager Focus: The adapter's firmware version erroneously presented as the headset's firmware version in Inventory screen
  • Plantronics Manager: in the Configure section, tooltip is not present
  • Plantronics Manager 3.8: incorrect full names for Plantronics Hub in Configure|Settings->Software
  • Tenant Disabled  dialog is not being displayed
  • Plantronics Manager Pro 3.8: Inventory|Users - username is missing tooltip
  • Plantronics Manager 3.8: Configure|Updates - when silent update is selected, "Instructions to Users" field is present
  • Newly plugged Non-Plantronics devices are displayed in the Device Inventory reports when Non Plantronics device feature is disabled
  • Mute Reminder Description: small difference between server and client
  • Table column spacing make contents unreadable in Host/Jobs table
  • When installing updates locally full file name required
  • BT300C adapter (for Calisto 620 speakerphone) Product name incorrect on Plantronics Manager Pro inventory page
  • Plantronics Manager 3.8: Space is accepted when setting password for tenant
  • Plantronics Manager 3.8 Pro: it is not possible to delete a sent package
  • When a device's firmware is updated with new settings, those settings don't appear in PM Pro unless the device is deleted and re-detected
  • EU is not being re-authenticated after host deletion
Known Issues
  • Deployment packages created for DA70/80 and Backbeat in 3.7 cannot be deleted in 3.8
  • After doing a Plantronics Manager Pro lock followed by an unlock of the Mobile Audio Bandwidth setting, the setting does not display in Hub
  • User doesn't have call control with Spokes Client builds: 3.6.51067.19545 and 3.5.51064.19461 and Jabber versions lower than 11 due to latest changes of Jabber dll implementation
  • Short Key Press call button does not enable dial tone if there is a call on hold with BT600
  • If, when receiving an incoming call to your bluetooth-connected mobile phone, the headset is already worn, or if the Auto-Answer setting is Off when putting on the headset while the incoming mobile call is received, you do not hear a voice prompt asking you to “Answer” or “Ignore” the call
  • “Service 'Plantronics Update Service' (PlantronicsUpdateService) failed to start” occasionally when attempting to update Plantronics Hub
  • Placing calls using Skype 7.11 or later and a Plantronics display device sometimes doesn’t complete call
  • Presence changes in Lync/S4B may not work, if KB2999226 update is not installed via Windows Update.
  • Microsoft Edge browser form auto-fill feature causes calendar in Plantronics Manager Pro to not be accessible
Version 3.7
December 3, 2015: Plantronics Manager/Manager Pro Version 3.7

What's New
  • Significant improvement in overall defect density and improved stability to help improve business process efficiency
  • Additional functionality to support the Plantronics Hub for Mac Client and an increase of enterprise deployment capabilities
Resolved Issues
  • SW/FW Compliance reports have double EU data
  • Incorrect column label on Inventory > Hosts > Jobs page
  • Manager Pro: Compliance reports for firmware and software are empty, when updates are not sent to all users
  • Firmware updates can't be sorted correctly by update name
  • Misleading detail explanation on "Update Status" dialog when update fails with reason "unsupported"
  • Plantronics Device Inventory Report is not being generated
  • Message "Too short" is displayed before entering any value to change password field
  • Auto-answer setting description needs to be updated
  • Blackwire 725: Auto-answer setting needs to be supported
  • Device settings inconsistencies between Server and Client
  • Intermittent server error
  • Groups should be sorted by priority in group picker in Deployment Details section
  • Blackwire 700 Series device settings on Users page are not consistent with Hub
  • No simple way to navigate back to starting page
  • Password rules not applied consistently with password help
  • Mac Software update can't be distinguished from Windows Software Update
  • Local deployment path validation
  • Manager Pro: "About this Update" section has incorrect information of platform for Mac updates
  • Users cannot be exported through UI on Plantronics tenant
  • Multiple server UI issues detected on Mozilla Firefox
  • Misleading Hostname tooltip is displayed
  • When any sensor-based sub-setting is set or locked to ON when creating a Settings Pack, Wearing Sensor should be also be set or locked to ON
  • "Hours on Phone Per Day" setup need to be restricted if Daily Noise Exposure Limiting is set to OFF
  • In the Snapshots section, there are firmware versions show for devices that aren't applicable.
  • Group prioritizing not working correctly
  • Length of 1st column in Settings Package Softphones & Media Players list needs expansion so entries can be distinguished
  • Avaya Communicator for Microsoft Lync SP missing from Configure Settings Pack and user Target Softphone info
  • Softphone & Media Player Modules table is disappearing from the User Host section
  • Miscellaneous bug fixes and improvements
Known Issues
Version 3.6
July 26, 2015: Plantronics Manager Pro Version 3.6

What's New
  • "Non-Plantronics Device Inventory" access now available from main nav
Resolved Issues
  • Drilling down into device count brings user to a misleading screen
  • Table columns are not sortable upon clicking headers
  • Hub for Mac is not finding update
  • Improperly formatted entries in rules.json file causes file validation to fail
  • Old, outdated updates shown on EIT landing page of new tenant
  • Entering Special Character ("") into First Name Field results in blank EIT page after login
  • Non-Plantronics devices are not being displayed
  • PIDs are missing for Blackwire 7xx in Plantronics Manager Pro and Plantronics Manager
  • Miscellaneous bug fixes and improvements
Known Issues
Version 3.5
May 13, 2015: Plantronics Manager Pro Version 3.5

What's New
  • Simplified deployment of Plantronics Hub using MSI parameters
  • ​Plantronics Aware for Lync merged into Plantronics Hub
  • MSI installation files for Plantronics Hub available in both 32 and 64bit
  • Inventory capability for non-Plantronics devices
Resolved Issues
  • Company name displayed instead of tenant name (v3.5.117490.0)
  • Groups aren't sorted by priority on User Host page (v3.5.117490.0)
  • Avaya Communicator can't be displayed as Target Softphone on Plantronics Manager (v3.5.117490.0)
  • New Account link expires too soon (v3.5.117490.0)
  • Welcome email cannot be regenerated (v3.5.117490.0)
  • IT admin is not able to see all user hosts (v3.5.117490.0)
  • Non-Plantronics inventory can show incorrect devices, and sometimes times out while loading page (v3.5.117490.0)
  • Dashboard user interface improvements
  • Additional miscellaneous bug fixes and enhancements
Version 3.4
March 2, 2015: Plantronics Manager Pro Version 3.4

What's New
  • New intuitive, simple to navigate interface
  • Subscription capability for notifications
  • New notification types
  • Custom update messages to your users
  • Updated all reports with more applicable fields and ensured accuracy of data
Resolved Issues
  • Manager Pro displays a different device 'description' than Hub for the same device
  • Session expires after an hour regardless of user actions
  • Report inconsistencies
  • Forgot password flow improved
  • Admin rights are required for advertised updates
  • Additional miscellaneous bug fixes and enhancements
Version 3.2
October 31, 2014: Plantronics Manager Pro Version 3.2

Resolved Issues
  • Manager Pro which contains many devices doesn't produce device inventory report
  • Get a server error when clicking on a user in Manager Pro
  • IT admin not receiving emails when updates added to Manager Pro
  • Manager Pro doesn't send updates and settings
  • "Caused by" code is displayed when table is opened in the new window
  • Export is limited to 100 users
  • Selecting the Devices menu option opens the "preconfigure device" window

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